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Welcome To Harmony Store, Find Vibrators, Lingerie, Bondage & Adult Toys at London's Number 1 Sex Shop

Returns & Refunds

Harmonystore.co.uk hopes you are happy with your purchase, however, if you wish to return your order you can do so with our satisfaction guarantee.

Please be aware that this policy is for online transactions only. For in store returns please contact the branch you have purchased your goods from.

Unwanted goods
Harmonystore.co.uk will offer a full refund or exchange within 30 days – no questions asked!

Unfortunately, due to our strict health and hygiene regulations, we cannot refund or exchange unwanted items if the products have been used or any of the original packaging is missing or broken. 

Faulty or incorrect goods
Harmonystore.co.uk offers a 12 month replacement or refund policy on all faulty products.

Please notify us about faulty or incorrect goods as soon as possible so we can rectify the problem quickly for you.

Cancellations
You have the right to cancel your order within 7 days for a full refund. Harmonystore.co.uk work on a same day despatch system, so please try and cancel your order on the same day as ordering to avoid the inconvenience of returning your order. 

Lingerie and sexy clothing
If your lingerie or sexy clothing doesn't fit or isn't exactly what you are looking for then don't worry. We are happy to refund or exchange items. For hygiene reasons please remember to keep your knickers on when trying on items.

Please ensure all labels are still attached. Unfortunately, we cannot accept items back if they have been removed unless they are faulty.

We are really sorry to say that this policy does not apply to Latex clothing due to hygiene. If items have been taken out of the sealed packaging, we will not be able to accept them back. If you are unsure of your size, we would recommend going for a larger size.

Returning DVDS
We are sorry but as stated in the EC Distant Selling Regulations, we cannot accept returns of DVDs if the seal has been opened.

Refunds
The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation. At Harmonystore.co.uk we aim to refund you within 7 days.

Unfortunately, a refund cannot be issued until harmonystore.co.uk receives the goods in question. 

How to return an item
Please click here to complete our Goods Returns form and we will provide you with a Freepost address for UK returns.

Unfortunately Freepost is not available for returns from outside the UK, in these cases please return to:

Harmony Stores Ltd, 103 Oxford Street, London, W1D 2HF, UNITED KINGDOM.