Delivery

• What are the UK delivery charges?

  Harmony Store will ship all UK orders over £50 FREE of charge. Orders under £50 will incur a £4.99 charge.

  Your order will be delivered using Royal Mail Tracked 48. On dispatch of your order, you will be sent a Royal Mail tracking number. Expected delivery within 2 working days in the UK.

  Royal Mail Guaranteed Next Day Delivery is available for £7.99. Orders placed before 4.00 pm, Monday to Friday, can choose this option at checkout. This service guarantees next working day delivery, including Saturdays, within mainland UK only, and you’ll receive a delivery notification via email or SMS once your order has been dispatched.

• Is your packaging discreet?

  ALL ORDERS are shipped in plain, discreet packaging! Moreover, payments on your card/bank statement are displayed as HS Trading. 

• How long will my delivery take?

  Orders placed using the Royal Mail delivery service between Monday and Friday are dispatched the same day. If you order before 4.00 pm, 95% of UK orders arrive within 2 working days.

  Orders with Royal Mail Guaranteed Delivery before 4.00 pm are dispatched the same day and guaranteed next-day delivery, including Saturdays.

  Please place orders before 4.00 pm for same-day dispatch.

• Can you deliver at the Weekend?

  Yes, orders placed before 4.00 pm with Royal Mail Guaranteed delivery are delivered the next day, including Saturday.

• How do I track my order?

  Your tracking number will be emailed upon dispatch. Track your order at Royal Mail Track Your Item.

• Can I collect my order from one of your stores?

  Our Click & Collect service allows you to pick up your order at our Charing Cross Road branch. Choose the Click & Collect option at checkout and provide a valid phone number for notification when your order arrives.

• What happens if I am not in when you try to deliver?

  A card will be left with instructions to arrange redelivery.

• Where do you ship to?

  We currently ship to the United Kingdom.

• Where are my goods being dispatched from?

  All goods are dispatched from the UK, either from one of our store, or a preferred supplier.

Returns

• How can I return faulty products?

  Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if a product is faulty, not as described, or does not perform as reasonably expected. Notify us promptly. View our full Returns Policy.

• Can I return unwanted items?

  If purchased online, you can cancel within 14 days of delivery under the Consumer Contracts Regulations. Items must be unused, unopened, and with all hygiene seals intact.

• When will I receive a refund?

  Once we receive and inspect your returned item, we aim to process your refund within 7 days to the original payment method.

Payments & Security

• What payment methods do you accept?

  We currently accept VISA, Mastercard, PayPal, and Klarna payments.

• When do you take payment from me?

  Payment is usually taken at the time of order placement for faster processing.

• How secure is my information when I place an order?

  We use a triple protection process to guard your details when ordering online.

General Information

• Contacting us

  You can email us at [email protected]

• Discount Codes

  Discount codes are applied via the shopping cart. They cannot be combined or used on sale items.