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Phone: 020 3434 69 69 from 09.00am - 05:00pm



Delivery Information

100% Discretion Assured!

ALL ORDERS are shipped in plain discreet packaging! Payments on your card/bank statement are displayed as HS Trading giving no indication of the nature of your purchase.

Same Day Despatch We endeavour to ship all Royal Mail orders the same day if received Monday to Friday before 4.00 pm. If your order is placed before 4.00 pm using the DPD shipping service it will be sent out the same day Monday to Sunday.

Delivery typeCostDelivery time
Royal Mail Tracked 48 £3.99 per order under £30 Your order will be delivered using Royal Mail Tracked 48 delivery. On dispatch of your order, you will be sent a Royal Mail tracking number. Expected delivery within 2-3 working days in the UK.
FREE Royal Mail Tracked 48 Free on all standard orders over £30 Your order will be delivered using Royal Mail Tracked 48 delivery. On dispatch of your order, you will be sent a Royal Mail tracking number. Expected delivery within 2-3 working days in the UK.
DPD Guaranteed Next Day £5.99 per order Orders placed before 4.00 pm can choose DPD Guaranteed Next Day Delivery. You are guaranteed next working day delivery in mainland UK only, within a one-hour time slot that will be sent to you by either email or SMS. This applies seven days a week excluding Bank Holidays. 
Click & Collect Free on all orders

Our Click & Collect service allows you to order products online and pick your delivery up at our Charing Cross branch. The great thing about this service is that it eliminates the worry of missing your parcel. Simply choose the Click & Collect delivery option when checking out and it will arrive within Standard Delivery time (2 working days). A member of staff will notify you when your order has arrived, so please provide a valid and working telephone number.

International delivery Starting from £9.95

Your order will be delivered by Royal Mail International signed for service.

Europe: 3-5 working days Rest of World: 5-7 working days


Please note that if you live in the Highlands area delivery may take longer than specified. Orders outside of mainland UK are unlikely to arrive next working day. Please allow 2-5 days, depending on the destination. In case of adverse weather please check the Royal Mail websites for possible delays.

International Orders European orders usually arrive within 3 to 5 working days, Rest of the World 5 to 7 working days.

If you place an order for International delivery, you may be subject to import duties and taxes which are applied when the delivery reaches that destination and which you will be responsible for paying. Please be aware that we have no control over these charges and we cannot predict their amount.

It is your responsibility to comply with all applicable laws and regulations of the country for which the products are destined. We will not be responsible or liable if you break any such law.

Not at home during the day? No problem. Your billing address should be the address your card is registered to. However, you can have your parcel delivered to an alternative address. Just fill in the desired address in the Delivery Address section.

Tracking your order Your unique tracking number will be emailed to you when we despatch your order.

Please be aware that cannot be held responsible for orders delayed by incorrect address information supplied during the checkout process.

Where do we ship? At, we ship to the following destinations:

Andorra Australia Austria
Belgium Bosnia and Herzegovina  
The British Virgin Islands Bulgaria Canada
Croatia Cyprus Czech Republic
Denmark Estonia Finland
France Germany Greece
Hungary Iceland Italy
Ireland Israel Japan
Latvia Lichtenstein Lithuania
Luxembourg Macedonia Malaysia
Malta Monaco Montenegro
Netherlands New Zealand Norway
Poland Singapore Sweden
Slovenia Spain Switzerland
Turkey Ukraine United Kingdom
United States Vatican City