How to fix a vibrator – The sex toy tricks you need to know

HELP! My vibrator's not working! How to fix your vibrator

When it comes to sex toys, one of the most upsetting stories you'll ever hear is: “I was just about to use it, only to find it's broken!” There's nothing more frustrating than getting in the mood and then being denied pleasure because your Battery Operated Boyfriend (aka BOB) has left you high and dry. In other words: my vibrator won't work.

BUT WAIT! Don't toss BOB in the bin straight away. He might not be beyond repair.

When you've been working in the sex toy business as long as we have, you come to learn that sometimes vibrators can be crafty buggers. Luckily, we have some insider secrets that you should know about and try before cursing loudly at BOB, packing it up and returning it.

Vibrators. Can we fix them? Yes we can!

While we can't promise that we can fix every battery operated vibrator that breaks, here are some neat tips and tricks you should try before writing your beloved vibrator off completely...

Fix your vibrator - hold downt he power button Hold down the power/plus button for 2-5 seconds to turn on or off.

Press and hold

This is a really common problem with vibrating sex toys and leads many to think their vibrator is totally broken. While some turn on with a single press of the power button, others require you to press and hold the 'on' control for three to five seconds. Why some of these sex toys don't note that on the packaging, or in the instructions, is beyond us, but if you find you vibe won't switch on with a single push, try this trick to see if it will start buzzing.

The same technique can be applied when you want to turn it off. It's frustrating when all you want to do is revel in your orgasmic bliss, but instead you find yourself trying manically to turn the blasted thing off. Mood. Killer.

Again, if it doesn't work with a single push, then hold the power, or minus, button for a few seconds longer to switch off. Failing that, rip out the batteries.

Remove the protective paper

Some sex toys, like bullet vibrators and cock rings with those little watch style cells, come with the batteries already included. To stop the batteries from running down while the sex toy sits on the store shelf, waiting for someone to buy it, the manufacturers often put a small tab of plastic or paper between the battery and the connection point.

Before using the sex toy for the first time, unscrew the battery compartment and check to see whether there's a protective tab in the way. Remove it if there is and then your sex toy should work just fine.

Which way round do the batteries go?

Instructions on which way round to insert the batteries can usually be found on the packaging, in the instruction manual, or on the lip of the screw cap to the battery compartment. Handy.

Fix your vibrator - insert the batteries correctly Vibrators will often include a small image to indicate which way round the batteries need to be inserted.

Give it a tight screwing!

Once you've checked the batteries are in the right way round and if it's still not turning on, make sure the battery cap/base is screwed on tight enough to maintain the connection. If it's on wonky, or too loose then this could cause it to buzz temporarily or erratically. Level it up and close it again. Check around the base of the vibrator and see if there are any markers that need lining up between the toy and the cap.

Got enough power?

Check that you've put the correct number of batteries into your toy. While we detail how many batteries each vibrator needs on the 'Details & Care' section of each product, it's always worth completely removing the battery compartment so you can clearly see how many batteries you need. It might look like you can only fit two in there, when really the sex toy needs three, four or even six batteries to get it going.

The batteries always die

Some of the larger battery powered vibrators will chew through your AA or AAA's within a few uses. This isn't because the toy is faulty, it just requires a lot of juice for all that rotating and buzzing.

If this sounds familiar and you're sick of having to buy and replace the batteries each time you want to use your favourite vibe, then take the batteries out after you've finished using it. Bit of a pain, but at least you'll know you'll be running on full power when you next come to use your sex toy.

Need more help to get your vibrator working?

If you've tried all of these insider tricks and your sex toy still won't cooperate, then there may be a bigger problem. Get in touch by emailing enquiries@harmonystore.co.uk with details about the fault with your item.

Bought your sex toy from one of our Harmony London stores? Then take the unused item, in its original condition, along with your receipt or proof of purchase, back to the store you bought it from and one of our helpful Sales Assistants will be able to advise you on getting an exchange, refund, or store credit note if the item is faulty.

45 thoughts on “How to fix a vibrator – The sex toy tricks you need to know”

  • Hannah

    My vibrator doesnt always work and sometimes it goes off by itself at random times... what gives??

    Reply
    • Rose Moore

      Hey Hannah, thanks for getting in touch. Depending on what vibrator it is, it could be down to a faulty connection between the button and battery. If it's remote controlled, then it could be that the remote needs new batteries, or maybe if it goes off at random times, it could be that when you then come to use it, there's no charge/power left. Either way, this situation doesn't sound ideal.

      Email me rose@harmonyuk.com with the name and make of your vibrator and I'll see what extra info I can dig up from my brain on how to fix it!

      Best,
      Rose

      Reply
      • Kate

        Well the top of my vibrator completely came off and wont stay in the hole should i throw it out

        Reply
      • Crystal

        Whatever happened with this ??? I'm having the same sad sad ?thing happen with mine ..
        I got the bswish It is black and has 5 speed it hits the G and clit ... I loved it until one day ???? ... REDGA FRDGA MOTTER UC*** ( SORRY ) any how please tell me how to fix this it was bought a month ago and was used approx 30 daily (more or less) so it really is upsetting it's not old enough to retire to dildo duty it should be on it's energetic prime lol .. well ha I crack my self up ??... okay to end my ramble .. How do I did this darn thing? Thanks ??

        Reply
  • Scarlet

    I literally just bought a vibrator, and it won't work at all? I've tried different batteries, cleaning the connector, and a bunch else, it just refuses to cooperate and I'm worried I bought a faulty vibrator from a place I can't return it to (even though it's unused). Any idea of what I could do?

    Reply
    • Rose Moore

      Hi Scarlet, thanks for getting in touch and sorry to hear your vibe isn't working as it should. Are you able to send me a link to the model of vibe you're struggling with? This could give me some extra clues on what you could try.

      Having said that, it sounds like you've attempted all the obvious tips. If it's a faulty connection between the buttons and the toy then there's little chance of fixing that yourself. If you're really unable to return it to the store you bought it from, you could try contacting the manufacturer directly. If you have a receipt with the date of the sale, they may be surprised to hear that one of their products has gone faulty so soon after purchase, so could provide you with a replacement.

      Best of luck with it!
      Rose

      Reply
  • Anne

    So my batteries died and i finally decided to huy new batteries. Upon inserting them.... my vibrator lights up... but refusrs to turn off or even vibrate. .. HELP!

    Reply
    • Rose Moore

      Hi Anne, Yep it's always a good idea to keep a supply of fresh batteries close to hand! Even when the sex toy is not in use, some of them still manage to run the power down in them, so it's a good idea to take the batteries out if you know you're not going to be using it for a while.

      Regarding it lighting up, but not vibrating, I'd check that the connector and battery compartment is free from rust or dust. If the same batteries have been in your vibe for a long time they could have damage the battery area, so check thoroughly.

      Reply
      • Irena

        I am having the same problem I checked for rust or dust and there isn't any. I just got it maybe a couple weeks ago. It only lights up but doesn't vibrate. I bought the iped egg 8

        Reply
        • Rose Moore

          Hi Irena,
          Hmm, sounds like it might be faulty. Have you tried contacting the store you bought it from to request an exchange? You should get them to test it for you to make sure it vibrates properly before leaving the store.
          Best of luck with it! Rose.

          Reply
  • Megan

    I just bought a vibrator from Spencer's and it won't work! I put the batteries in every way possible and it still won't work.. Any thoughts?

    Reply
    • Rose Moore

      Hi Megan, Firstly, check the battery compartment to make sure there isn't any additional protective paper in there that could be disrupting the connection. Also, check the connector. Whether it's spring based or the little metal clip, it might need pulling out a bit further so it makes suitable contact with the battery. Finally, ensure the cap is screwed on correctly (it should be level) and tightly.

      If it still doesn't work after all that, I'd say you have a faulty vibrator. We offer a 30 day no quibble returns policy if an item is faulty. You should check the retailer's returns policy to see if they offer the same.

      Best of luck with it!
      Rose

      Reply
  • Dana

    Help! I was in the middle of using my vibrator, when it suddenly stopped working. I figured the batteries were dead, but I replaced them and there's still no difference! How do I fix it?

    Reply
    • Rose Moore

      Hey Dana, Oh no! That is the worst time for a vibe to stop working! We're they fresh batteries from a brand new pack? Also, were the batteries in date? Sounds weird I know, but batteries do have a shelf life so is always worth checking that the new pack you've had stashed in your cupboard are still in date. Failing all that, I'd need more detail on the model of your vibe to suggest other things you could try.
      Cheers!
      Rose

      Reply
  • MIMI

    Hi,
    my thruster vibrator only partially works mow, it vibrates but doesnt thrust anymore and the beads on the shaft domt move around anymore

    Reply
    • Rose Moore

      Hi Mimi,
      Thrusting rabbits often require a lot of power, so the batteries will run down very quickly. Replace the batteries in the first instance. If it's a mechanism though that's come loose or faulty within the rabbit, then you'll have little chance of repairing it manually without taking the toy to bits. Good luck with it! Rose

      Reply
  • Ricki

    I bought a Xinlv vibrator which has a clitoris tickler thing on it...well it's pink and rechargable.....I went to charge it up for the first time today as it died...and wont switch on. When I plug the cord in the light turns red and after about 2 mins it goes blue. Anyway so I have tied charging it for many time frame aka 30 min....wont turn on....2 hrs...4.hrs....8.hrs even 24....over 3 days of trying to charge it, it still won't switch on and the brand has no web site...what do I do?

    Reply
    • Rose Moore

      Hi Ricki,
      Sounds like you're having a nightmare of a time with this particular vibe. Am not 100% sure which model of Xinlv vibrator you have, but having Googled around (it's not a brand we stock) it looks like most of their rechargeable toys are USB rechargeable. Have you tried a different USB port in case that's faulty? If could be that the cable itself is defective, in which case you may need to request a replacement. Try going back to the retailer that you purchased it from to see if they can help or even offer you an exchange. Alternatively, after doing some digging, could this be the manufacturer's website?

      Generally, we advise customers with rechargeable sex toys to give them a charge before use, just to make sure the power is full and there is no fault with any of the equipment. Much like you would with a new mobile phone when you first get it.
      Best of luck with finding a solution and hope this has gone some way to help.
      Rose

      Reply
  • Grace

    Hi,
    My vibrator is suppose to have 7 different settings but when I replaced the batteries it will only do one setting and if I screw it all the way closed it wont turn on at all! Please help!

    Reply
    • Rose Moore

      Hi Grace, this sounds very odd, if you're vibe is meant to have 7 settings but is only allowing one. Have you tried a different set of new batteries? If they were older batteries or have been used in something else then it could be that they've not got enough power to get all 7 speeds working.

      Try a fresh set of batteries and if it's still not working, I'd advice contacting the retailer or manufacturer that the product could be faulty.

      Reply
  • Lauren s

    HI ladies,
    Recently my 5 speed battery operated vibrator which runs on 2 x AA batteries just completely stopped working. It was heartbreaking at the time and one day I decided I was going to get it to work.
    Instead of putting my batteries in the way it was instructed I flipped them to opposite way and it started working. I couldn't change the speed but hey any vibration is better than none.

    Reply
  • Meow

    Hi, a couple months ago my vibrator stopped rotating- i can still turn that setting on from time to time, but after ~30 seconds it dies again and doest turn on for a while again. And now the vibration setting is getting faulty as well- it started randomly dying if i leave it on for a while, so now my "routine" became turn it on > wait till it dies > wait a bit (it doesn't turn on immediately) > turn it on again > repeat, which is frustrating to say the least. it is ~5 months old, and i have no idea what brand is it. is there anything that can be done, or is it done for?

    Reply
  • Anna Nicole
    Anna Nicole 23/05/2016 at 8:57 pm

    Hi! My Lelo Mia (usb chargable lipstick type) does not charge. It has been lying in my drawer for 2-3 year now( yes, i know!!!) and when i finally decided to charge it i saw it is kind of dead.
    I have tried all tricks, it does not light when plugged in usb socket in my laptop, it doesn't start if i press - and+ at the same time...
    Any hopes for it?
    Thanks!
    Anna.

    Reply
  • Ida Bormann
    Ida Bormann 06/06/2016 at 2:18 pm

    My We vibe Tango suddenly stopped working, it won't charge, I have tried everything and nothing seems to work. I have had it for about a year and a half now and i have never had problems with it before.
    I don't know what to do

    Reply
  • Taylor

    Hi,
    I recently bought a vibrator and all was well until I tried to turn it off. The light switches off, supposedly indicating that the device has powered down, yet the thing keeps vibrating! It is also a USB rechargeable one so I cannot simply remove the batteries... please help!

    Reply
  • shelly

    Can u fix connecters

    Reply
  • Cassandra a
    Cassandra a 11/07/2016 at 5:30 pm

    Help! I was in the middle of using my vibrator, when it suddenly stopped working. I figured the batteries were dead, but I replaced them and there's still no difference! How do I fix it? It's a evolved citron vibrator.

    Reply
  • Haley

    I got a sexology tropical flower vibrator from spencers and it already doesn't work. There were no instructions with it, there is no on button, and the dial broke off. I assumed you would unscrew the top part to put the batteries in, nothing said otherwise. I found this little white cap and I thought if you popped it off, then u put the batteries in. Well I ended up snapping the thing and now the dial won't stay on. It doesn't turn on either. Help?

    Reply
  • TJ

    Briilliant! It usually works with a quick push of the on/off button but lately it seemed like it had a short. I followed advice and held down the button for a few seconds and on it came. Relief! Thank you!

    Reply
  • Jayme

    I think mine has water in it buts its been dryed out. Should new battery make it work

    Reply
    • Sherri

      I have the same problem! Product claimed it was water proof! I have the naughty rabbit from Adam and Eve

      Reply
  • Andy

    hello! so I just bought a vibrator today, it's like silver-tinted and it has a chain, and just one button. I used it once earlier and it worked fine but just as I was about to use it again, it stopped working. I've tried all of these tips and nothing. I turn it on, it vibrates for a bit, and then dies down. what now?

    Reply
  • Kait

    I just bought a Heart Massager 4OUR Wire Double Love Eggs 7 Frequency for Female Waterproof Rosy, from Amazon and I tried everything but it won't turn on

    Reply
  • Renee

    I have a Nu senssual point 20 vibratir and it charges just fine and the light comes in but doesnr vibrate!! It's a wireless vibrator....what can help?

    Reply
  • Lisa

    I have lost the end of my rampant rabbit, the part that secures the batteries in. Can you tell me where/if I can purchase this separately or how to fix this in another way please? Thank you. X

    Reply
  • Kylie

    I just bought my first vibrator the neon luv touch vibe I've had it for almost a week and it just died I tried different batteries and connection nothing seems to work..help..?

    Reply
  • Amy

    I have the doc Johnson I vibe I rabbit and out of nowhere the battery holder (it takes 4 AA- 2 on each side) falls apart. Now doc Johnson only has a 90 day warranty but I've had it for 6 months and it was expensive and I know there has to be an easy solution to this :( where do I start?

    Reply
  • Savitri

    I have a problem with my "we vibe 3" never been use for long time though..
    I been Charge it more than 12 hour and when it's charge I can see the light like it was charging .. buy when I check it out I try to turn on with a remote it's won't vibrate .. any solution how to fix this things ..Thank you ..

    Reply
  • Louise

    Hi!

    I've just bought my vibrator and it won't turn on! I haven't even used it yet!
    Please help,

    Thanks.

    Reply
  • Suzie

    Hi, I have a large “Pure Silver Aluminum” vibrator. I went to turn it on and it didn't work, I switched up the way the batteries go in, tried new batteries, switched those ones around, screwed the top on tight, and it didn't work. Could you help me solve me problem because when I got ready to use it I was disappointed to find out it didn't turn on. Help please!!!

    Reply
  • Lia

    hi, my 10 vibration mode toy is not working properly anymore, only way to switch it off is to open the battery compartment. Basically neither the power button, or the settings button is working.

    Reply
  • Emily

    I recently received a 7-speed, waterproof, silicone usb-rechargeable rabbit vibe -- the company is Dingye.

    It worked alright before it was fully charged, but shortly after reaching full charge, it switched on by itself, and neither the power or the settings button work to turn it off. I think there was a power fluctuation while it was plugged in.

    Should I simply wait for the batteries to die and then try again? I emailed the company directly, but have yet to receive a response.

    Reply
  • Mia

    I have a rabbit vibrator from Utimi and I've gotten a few uses out of it, but now only the clitoral vibration works and the main shaft refuses to vibrate. One of the batteries continuously gets stuck in the spring and I can't seem to get it to not work (and this does the same thing even if I replace the batteries). Do I have to get a new one?? Help!

    Reply
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