Harmonystore.co.uk hopes you are happy with your purchase, however, if you wish to return your order you can do so with our satisfaction guarantee.
Please be aware that this policy is for online transactions only. For instore returns please contact the branch you have purchased your goods from.
Harmonystore.co.uk will offer a full refund or exchange within 30 days – no questions asked!
Unfortunately, due to our strict health and hygiene regulations, we cannot refund or exchange unwanted items if the products have been used or any of the original packaging is missing or broken.
Faulty or incorrect goods
Harmonystore.co.uk offers a 12 month replacement or refund policy on all faulty products.
Please notify us about faulty or incorrect goods ASAP so we can rectify the problem quickly for you.
You have the right to cancel your order within 7 days for a full refund. Harmonystore.co.uk work on a same day despatch system, so please try and cancel your order on the same day as ordering to avoid the inconvenience of returning your order.
Lingerie and sexy clothing
If your lingerie or sexy clothing doesn't fit or isn't exactly what you are looking for then don't worry. We are happy to refund or exchange items. For hygiene reasons please remember to keep your knickers on when trying on items!
You will also need to make sure all labels are still attached. Unfortunately, we cannot accept items back if they have been removed unless they are faulty.
We are really sorry to say that this policy does not apply to Latex clothing due to hygiene. If items have been taken out of the sealed packaging, we will not be able to accept them back. If you are unsure of your size, we would recommend going for a larger size.
We are sorry but as stated in the EC Distant Selling Regulations, we cannot accept returns of DVDs if the seal has been opened.
The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation. At Harmonystore.co.uk we aim to refund you within 7 days.
Unfortunately, a refund cannot be issued until harmonystore.co.uk receives the goods in question.
How to return an item
Please click here to complete our Goods Returns form and we will provide you with a Freepost address for UK returns.
Unfortunately Freepost is not available for returns from outside the UK, in these cases please return to:
103 Oxford Street, London W1D 2HF
This returns policy does not affect your statutory rights
The Harmony brand is the first name in adult entertainment and has built a strong reputation for excellence world-wide. We've been giving our customers on the high street satisfaction for over 15 years, and here at harmonystore we'll be giving you pleasure for years to come. Take a look at our huge range of quality sex toys - whether you are after a vibrator, dildo, anal toy, rabbit or strap-on we are sure to have something for every taste and budget, and with FREE delivery on all orders over £20 and FREE returns, you are just a few clicks away from a world of better sex. Find Out More